Factors Influencing the Adoption of Internet Banking

A research framework based on the theory of planned behavior (Ajzen 1985) and the diffusion of innovations theory (Rogers 1983) was used to identify the attitudinal, social and perceived behavioral control factors that would influence the adoption of Internet banking. An online questionnaire was designed on the World Wide Web (WWW). Respondents participated through extensive personalized e-mail invitations as well as postings to newsgroups and hyperlinks from selected Web sites. The results revealed that attitudinal and perceived behavioral control factors, rather than social influence, play a significant role in influencing the intention to adopt Internet banking. In particular, perceptions of relative advantage, compatibility, trialability, and risk toward using the Internet were found to influence intentions to adopt Internet banking services. In addition, confidence in using such services as well as perception of government support for electronic commerce were also found to influence intentions. The implications of the study are discussed and suggestions for future research presented

The Relationship between E-Government and National Competitiveness: The Moderating Influence of Environmental Factors

Using secondary data from 113 countries and the literature on Resource Based View [RBV] and Information Technology [IT] impact as the guiding theoretical lenses, we examine the relationships of e-government development and e-participation with national business competitiveness. E-government development represents the level of functional sophistication of e-government Web sites in a nation whereas e-participation is the level of country’s willingness to engage citizens in e-government processes. In addition, we analyze the moderating role of country environment on the relationships between e-government development and business competitiveness and also between e-participation and business competitiveness. Our results highlight strong association of e-government development as well as e-participation with national business competitiveness. Further, our results also show the moderating role of human capital, public institutions and macro-economic conditions on the relationship between e-government development and business competitiveness of a nation. Human capital and public institutions positively moderate this relationship whereas macro-economic environment marginally moderates the relationship in the negative direction. In contrast to this, the relationship between e-participation and business competitiveness is positively moderated only by national human capital. Further, we also analyze the combined relationship of e-government development and e-participation (e-government maturity) with national business competitiveness and observe that e-government maturity is also significantly related to national business competitiveness. Through this research, we make some important contributions that have implications for research and practice

Information System Quality Judgment for Continued E-Government Use: Theorizing the Role of Positive and Negative Affect

Affect and emotions play an important role in how individuals form judgments. Yet, the literature on technological judgments has primarily relied on the cognitive belief perspective. By segregating emotions into positive and negative affect, we incorporate affect in addition to cognitions to understand what drives perceptions about IS quality and, specifically, e-government website quality. Grounding our discussion in the affect infusion model (AIM) and prospect theory, we examine the mechanisms through which positive and negative affect infuse into IS quality judgments. We also theorize that both positive and negative affect have a moderating role in the relationships between cognitions and IS quality perceptions. We tested the model via surveying e-government website users and found that affect had a significant direct role in how they judged IS quality. While negative affect significantly moderated the relationship between experienced usefulness and how individuals perceived the three IS quality measures (i.e., information quality, system quality, and service quality), positive affect did not moderate this relationship. Finally, we theorize about the differential role that affect has on how individuals perceive the three IS quality measures depending on their affect infusion potential. We conclude by discussing our study’s theoretical and practical implications

Adoption of the Internet and WAP-enabled Phones: The Case of Singapore

The Internet, and more recently mobile phones, has seen tremendous growth over the past few years. This paper examines the adoption of the Internet and WAP-enabled mobile phones in Singapore. Specifically, we examine the profile of Internet users, Internet activities and issues relating to WAP-enabled mobile phones. The results provide researchers and practitioners with some insights on the adoption of the Internet and WAP-enabled mobile phones. For researchers, such insights would be useful in understanding the adoption phenomenon, while for practitioners, such insights would provide some basis for adopting certain policies to promote adoption

Does the Strategic Orientation of a Firm Guide its Degree of Offshoring?

Despite the growing importance of information technology (IT) enabled offshore sourcing, there is relatively little academic research to understand the phenomenon. In this study, conceptualizing offshore sourcing as a strategic decision, and using the path dependency theory, we present a strategic sourcing model. Next, using secondary data, we empirically test the proposed model to study the role of the ‘strategic orientation’, in explaining the degree of offshoring. Overall, the findings suggest that a firm’s offshore decision is in tandem with its broad strategic orientation. Further, knowledge and innovation strategy emerges as the key factor explaining the degree of offshoring. Our results indicate that in contrast to the popular belief, a low-cost strategy may not necessarily be associated with offshoring decision. The paper concludes with a discussion of the implications of the results for research and practice

Assessing the Impact of Internet Adoption Levels on Competitive Advantage

This paper introduces a model for Internet adoption, namely: level 0 – e-mail adoption; level 1 – Web presence; level 2 – prospecting; level 3 – business integration; and level 4 – business transformation. Two broad Web site categories can be identified: informational Web site and transactional Web site. The competitive advantages in terms of differentiation, cost reduction, innovation, growth, and alliance that are affected by Internet adoption are examined. A questionnaire survey of 553 firms was conducted, of which 159 usable responses were received, resulting in an effective response rate of 28.8%. The results show that proactive business strategy, firm size and competitive advantage are found to be positively related to Web adoption level. Implications of the results for researchers and practitioners are discussed, and directions for future research are proposed

Energy Efficiency Research And Development: Consumption- And Environment-Centric Perspectives

The quest to develop technologies with minimal adverse environment impact has led to investments in research and development (R&D) targeted at developing energy-efficient technologies or improving the energy efficiency of existing technologies. Despite the increased focus on energy efficiency R&D, studies that examine their impact on environmental performance over time are lacking. Invoking the rebound effect and the ecological modernization theory, we hypothesize relationships between energy efficiency R&D with energy consumption, and emissions, and test them using panel data for OECD countries from 1987 to 2009. Econometric analysis suggests that energy efficiency R&D is negatively associated with per capita emission only. This suggests that any investment in energy efficiency achieves the objective of reducing the adverse environmental impact, thus positively contributing to the environment. The results further suggest that concerns about energy efficiency R&D may be misplaced as it is reducing adverse environmental impact without any significant association with energy consumption. Thus, the rebound effect, which postulates that increased energy efficiency results in more energy consumption, is not valid in the present context. We further examine the growth of improvement in environmental performance over time and show that the effectiveness of energy efficiency R&D remains consistent over time. This suggests that carbon neutral policies are plausible. Implications for research and practice are discusse

Do Shareholders Value Green Information Technology Announcements?

Using the natural resource-based view (NRBV) and signaling theory, we conducted an event study using the Fama-French four-factor (FFM4) model to determine how shareholders react to company announcements about adopting information technology (IT) to address environmental issues. We found that green IT announcements generate positive abnormal returns and increase share trading volume. Initiatives that use IT to support decision making (ITDSS) cause positive stock market reactions. Firms with good environmental performance records enjoy positive market returns from ITDSS and direct IT assets and infrastructure (ITASSETS) announcements. In contrast, shareholders react negatively to announcements regarding sustainable products and services (SPDTSVC). Combining the NRBV with signaling theory provides deeper theoretical insights than either theory alone. The findings could serve as the basis for further research and theory development on the different types of green IT and impacts on market value. The results help explain how firm characteristics and different types of green IT announcements impact market value, and they have significant implications for how firms plan and allocate their resources to support green initiatives

Sustainable Information Systems: Does It Matter?

Using the Natural Resource Based View (NRBV) as our theoretical lens, green IS or sustainable IS is conceptualized as comprising the different dimensions of sustainability practices that can create competitive advantage for the organization. This study examines (i) the impact of adoption of sustainable IS on organizational performance; and (ii) the impact of the extent of adoption of sustainable IS on organizational performance. Analyzing secondary data on sustainable IS and performance measures of 115 global organizations, we find that the adoption of sustainable IS is positively associated with market valuation and innovativeness but not with profitability. However, sustainable IS organizations that have greater extent of adoption realize better profitability, market valuation and innovativeness. Implications of results for research and practice are discussed

Conciliatory and Non-Conciliatory Responses to Cyber Incivility

This paper examined a) non-conciliatory responses – revenge and avoidance, and b) conciliatory response – reconciliation to cyber incivility. Based on a survey of 192 employees, results showed that (dis)satisfaction with supervisor mediated the relationship between supervisor’s cyber incivility and victim’s responses. Individual responses to cyber incivility were moderated by a) victim’s personality through (dis)satisfaction with supervisor. The victim’s dark personality traits (Machiavellianism) and cyber incivility jointly produced conditional indirect effects on the victim’s responses. Machiavellianism produced a positive indirect effect on revenge and a negative indirect effect on reconciliation. Overall, findings suggested that the victim’s personality had a conditional indirect effect on the victim’s response to cyber incivility through (dis)satisfaction with supervisor